Shopify is a platform that provides e-commerce solutions to businesses, so it does not have its own return policy or refund process. Each merchant using Shopify is responsible for setting their own return policy and refund process.
As a customer, you should refer to the specific return policy and refund process of the store you purchased from. These policies can usually be found on the store's website or in the terms and conditions section of the checkout process.
If you have any questions or require assistance regarding returns or refunds, it is recommended to directly contact the merchant or store from which you made the purchase.
Shopify does not have a standard return policy or refund process since it is a platform that hosts various online stores. The return policy and refund process will differ for each individual store that uses Shopify as their e-commerce platform.
To find the return policy and refund process for a specific store, you can typically locate this information on their website. Look for a "Returns" or "Refunds" section, which should outline the steps and requirements for returning a product and obtaining a refund.
If you are unable to find the return policy on the store's website, you can contact the merchant directly for assistance. The store's contact information is usually provided on their website or in the order confirmation email.
It's important to note that Shopify has a dispute resolution service called Shopify Payments. If you encounter any issues with a purchase made through Shopify Payments, you can contact their support team for assistance with resolving payment-related disputes.